Jonesborough operates top-notch water and wastewater systems that serve not only the Town of Jonesborough, but also areas outside of the Jonesborough’s city limits.
Contact
| Kevin Brobeck | Utility Manager | 423.753.1003 |
| General Contact | Town Hall | 423.753.1031 |
Kevin Brobeck
Utility Manager
Town of Jonesborough, TennesseeJonesborough’s Water Distribution Department is responsible for the maintenance and repair of all water lines in the regional system. The Water Distribution Director Kevin Brobeck can be reached at 423.753.1009. Kevin is a veteran of the United States Navy. Kevin has 15 years of experience in the water distribution field and holds a Distribution and Collection License from the State of Tennessee. Kevin is responsible for the engineering and planning for the water infrastructure for the Town of Jonesborough. The Water Distribution office is located at 110 Old State Route 34 and the hours are Monday through Friday from 7 am – 4 pm. The Town of Jonesborough Water Distribution has over 350 miles of water line in the ground and proudly serves over 14,000 residents of Washington County. Here at the Waster Distribution system we strive to give our customers the best service possible with pristine drinking water. Our Water Distribution staff use leak detection equipment and constantly search lines throughout the system for leaks and line breaks. Water loss due to breaks is a serious concern, and water customers are asked to report any unusual wet conditions they may observe along county roads or water line right-of-ways. In Northeast Tennessee, water leaks may not show up on the surface because the water finds underground sinkholes or caverns. In those situations, you often can hear water running, and customers are encouraged to report the sound of water running as well. Water loss can negatively impact all water customers if the loss requires an expensive expansion of the treatment facility before the improvements are really needed.
The Jonesborough Regional Water System serves a large portion of Washington County from Unicoi County to the Fall Branch area and from the Greene County line to the area just east of Jonesborough’s city limits. The division between Jonesborough’s water system and the adjoining Johnson City Water System is along Sycamore Drive and Buncombe Hill Road just east and southeast of Jonesborough, and Headtown Rd, John France Rd, and Hales Chapel Rd to the north. Jonesborough gets its raw water from the Nolichucky River, and the Water Plant is in the area of the Lamar Community.
The Water System has five departments which include:
Water Administration
Water Administration operates out of the Town Recorder’s Office at Town Hall on Boone Street in Jonesborough. All water billing and water bill payments are handled out of the Recorders Office which is open to the public Monday – Friday from 8 am. until 4:30 pm. Requests for new water service in the Jonesborough Water System are taken at the Recorders Office at Town Hall. You may fill out the button below and bring it to Town Hall to pay fee.
Meter Reading
The Meter Reading staff read and maintain water meters in the entire system. The meter reading staff undertakes all re-checks, cut-offs and any trouble shooting with down meters in addition to their reading duties.
Water Distribution
Water Distribution is responsible for water line extensions and water line maintenance and repairs throughout the system. Water Distribution staff provide service on fire hydrants and all valves in the water system. They also are responsible for water testing associated with all new construction and water line repairs.
Water Treatment
Water Treatment oversees the operation of the water system’s intake on the Nolichucky River, the water treatment plant, as well as the water reservoirs and pump stations.
Wastewater Treatment
The Wastewater Treatment Plant has just been expanded, and serves all of the Town of Jonesborough as well as the Washington County Industrial Park west of town and some areas in between. The treatment facility is located off Britt Drive at the west end of Jonesborough near the railroad tracks. The clean water effluent from the plant’s treatment process is pumped over 6 miles and discharges into the Nolichucky River at Mile Marker 84.5. Wastewater staff operate the treatment facility and handle the maintenance and repair of all sewer collection lines, manholes and pump stations.
